Mobile / Sports
These terms set out the agreement between you and 499de when you open an account, place a wager or move funds through bKash, Rocket or Bank Transfer. Access to the platform depends on your local law and the eligible regions applicable to you — read these conditions before you start.
By creating an account on 499de, you confirm that you have read these terms and that access to the platform is permitted under the laws applicable in your location. We do not make that determination for you — whether the service is available and lawful in your jurisdiction is your responsibility to verify. These terms cover everything from how your account is opened and verified, to how wallet transactions are recorded for payment methods including bKash, Rocket and Bank Transfer. They also define what happens if an account is suspended or closed, and which rules govern disputes. Any changes we make to these terms will be posted on this page; continuing to use the platform after a change is posted means you accept the updated version. If any part of these terms conflicts with the law applicable in your region, only that conflicting part is affected — the rest of the agreement remains in force. Where a section refers to transactions, it applies equally to deposits and to the return of amounts won to your registered wallet. We aim to keep this document in plain language so your rights and our obligations are clear to both sides.
bKash wallet transactions are subject to the deposit and withdrawal conditions set out in your account settings. The limits and steps shown there apply at the time of each transaction.
Rocket transfers follow the same account-level conditions. Transaction records are available in your account history after each confirmed transfer.
Bank Transfer instructions and reference requirements are shown at the point of transaction. Follow the steps as displayed — incorrect references may delay processing.
These terms apply specifically to the 499de platform — the account you hold, the games you access and the transactions you initiate. They do not govern third-party services you may reach from this site, and they do not override the laws of your jurisdiction. Understanding what falls inside and outside the scope of this policy helps you know when to contact us and when to seek advice elsewhere.
These terms fully govern how your 499de account is created, verified, used and closed. Any access restriction or suspension applied to your account falls within this policy and can be queried through our support channel.
All deposits and outgoing amounts processed through bKash, Rocket and Bank Transfer are covered by these terms. Records of each transaction are held in your account history and are subject to our retention conditions.
The game catalogue — including titles available from CQ9, Habanero, PlayStar and PG Soft — is provided under these terms. Game results, round outcomes and prize calculations are governed by the rules displayed within each title.
Payment processors, mobile wallet providers and external networks operate under their own terms. 499de is not responsible for conditions set by bKash, Rocket or your bank — check those terms directly with the relevant provider.
These terms are not just obligations — they also set out practical actions available to you. You have the right to review your transaction history at any time after login; the full record is shown in your account dashboard. If any detail on your account is incorrect — such as a registered mobile number linked to your bKash or Rocket wallet — you can request a correction by contacting support with the relevant account details. You can also raise a question about any decision we have made on your account, including a suspension or a transaction query, and we will respond through the contact method on file. These rights sit alongside the general legal rights available to you under applicable law in your region. Nothing in these terms is intended to remove or limit a statutory right you hold under the laws of Bangladesh or another eligible jurisdiction. Where our terms fall short of a legal standard that applies to you, the legal standard takes precedence.
Your full transaction and game history is accessible from your account dashboard after login. Each entry shows the amount, method and timestamp for your reference.
If your registered name, mobile number or linked wallet details are inaccurate, contact support with your account reference and the correct information to request an update.
Any decision on your account — from a transaction flag to an access restriction — can be formally questioned. Submit your query through live chat or email and we will respond with the reasoning applied.
If a clause in these terms is unclear, contact our support team for a plain-language explanation. We will not apply a term against you in a way you were not reasonably made aware of.
If you have a question about any clause in these terms, a transaction condition or an account decision, our support team is the right place to start. Bring your account reference and a clear description of the issue — this speeds up every query.
Start a live chat session from the account area after login. This is the fastest route for active account queries, transaction questions and term clarifications.
Send a detailed written query to our support email address. Include your registered account reference and the specific clause or transaction you are asking about for a clear, documented response.
The Help Centre inside your account dashboard holds answers to common terms questions — covering wallet conditions, account verification steps and how to read your transaction history.
These terms are a two-way document. We hold your account data only for as long as it is needed to service your account and meet the retention conditions applicable to financial records in your region. Session data and cookies used on the platform are limited to account functionality and are not shared with third parties for advertising purposes. Account security — including the verification steps shown when you log in or update your wallet details — is built into these terms as an obligation on both sides: you keep your credentials secure, and we maintain the account environment on our side. Any change to how we handle account data will be communicated through this page. If you want to know what information we hold on your account, submit a request through live chat or email and we will provide the details we are permitted to share under applicable law.
Account and transaction records are held for the period required by applicable financial regulations in your region. You can request a summary of the data held on your account through live chat or email at any time.
Cookies on the 499de platform are used solely for session management and account functionality. No session data is passed to external advertising networks. You can review cookie settings through your browser's privacy controls.
Your login credentials are your responsibility under these terms. We apply verification steps when sensitive account changes are made — such as updating the mobile number linked to your bKash or Rocket wallet — as a mutual protection measure.
When we update these terms, the revised version is posted on this page with the date of change noted at the top. Continued use of the platform after that date constitutes acceptance. Contact support if you want clarification on any amendment.
These are the questions we receive most often about how the terms work, what they cover and what you can do if something is unclear. If your question is not here, live chat is the fastest way to get a direct answer.
These terms apply to any account held on the 499de platform. Whether the service is accessible and lawful in your specific location depends on the laws of your jurisdiction. Access is only available in eligible regions — verify your local rules before opening an account.
We post any update to these terms on this page and note the date of the change at the top. We aim to give reasonable notice of material changes. Continuing to use your account after the updated terms are posted means you accept the revised version.
Wallet details linked to your account are retained only for the period required under applicable financial record-keeping rules. After that retention period, they are removed from active records. Request details of what we hold through live chat or email.
Open your account dashboard, locate the transaction in your history and note the reference number. Then contact support via live chat or email with that reference and a description of the issue. We will review the transaction record and respond with a finding.
Game results — for titles from CQ9, Habanero, PlayStar and PG Soft — are governed by the rules displayed inside each game. These terms cover your account relationship with 499de; the game provider's displayed rules govern individual round outcomes and prize calculations.
You have the right to ask for the reason behind any account restriction and to formally question that decision. Submit your query through live chat or email with your account reference. Nothing in these terms removes any statutory right you hold under applicable law in your eligible region.